Damaged or Faulty Products Eligibility:
We accept returns only for products that are damaged or deemed faulty. If you have received a damaged or faulty product, we apologise as every component is checked before being dispatched, will do our best to resolve the issue promptly and provide a replacement.
Time Limit for Returns:
To be eligible for a return, you must notify us of the issue within 7 days of receiving the product. After this period, unfortunately, we cannot accept returns for damaged or faulty items.
Return Procedure:
If you receive a damaged or faulty product within the 7-day timeframe, please follow these steps to initiate the return process:
Contact us at sales@elitehydronics.com about the issue with the product. Provide necessary details such as EH order number, product name, description of the damage or fault, evidence like photos or call Dave on 07552419307
We will guide you through the return process and provide instructions for packaging and shipping the product back to us.
Kind regards
Elite Hydronics